Download Service Pack for Release 17
This service pack will enable customers already using Applications Manager (build #8010 & above) or APM Plugin (build #11010 & above) to upgrade to our latest version. Get to know more about the latest features, enhancements and issues fixed in the release notes.
Who should upgrade? | Steps | Troubleshooting | Upgrade path to the latest build |
Customers using Build No. 15000 and above | Upgrade Guide | - Download Service Pack 17.0 and move to build #170004
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Customers using Build No. 11040 to 14980 | Upgrade Guide | - Download Service Pack 15.0 and move to build #15007 - Download Service Pack 17.0 and move to build #170004
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Customers using Build No. 10031 to 11030 | Upgrade Guide | - Download Service Pack 11.0 and move to build #11040 - Download Service Pack 15.0 and move to build #15007 - Download Service Pack 17.0 and move to build #170004
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Customers using Build No. 8010 to 10030 | Upgrade Guide | - Download Service Pack 10.0 and move to build #10031 - Download Service Pack 11.0 and move to build #11040 - Download Service Pack 15.0 and move to build #15007 - Download Service Pack 17.0 and move to build #170004
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073cd83f283f071448da83f4ec8f10f67934cfc78f12c0f6f511bbb3aab8cced
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335b067fb6046e46e94c1158e8745a8ba157f996a0295e449f321f0a66130c5e
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b15872e015d6948eb069a34a25d6b1e4d8bd9681776a890789e25e6de7fc78f5
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Step 1: How to locate my build number?
- In the web client, click the "Hello [admin]" link on the top right corner of the page.
- Click on the "About" menu item.
- In the "License Information" section, you can find the build Number.
- Check the image guide to locate the build number.
Step 2: Instructions to Apply the Service Pack: Follow the steps given below one by one, do not skip any steps.
- For Applications Manager Standalone:
- Shut down Applications Manager as you normally do.
- Via administrator command prompt, execute the shutdownApplicationsManager.bat -force command (shutdownApplicationsManager.sh -force for Linux) from the 'Applications Manager Home' folder.
- As a best practice, take complete backup of 'Applications Manager Home' directory. SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. Click here to know how to backup SQL database.
- To rollback to the old version, rename the existing 'Applications Manager Home' directory and restore the complete backup copy of this directory. SQL backend users should connect to SQL Management Studio & restore the AMDB database backup as well. Click here to know how to restore the SQL database backup.
- Run the updateManager.bat script (updateManager.sh -c for Linux) under the 'Applications Manager Home/bin' folder which invokes the Update Manager tool.
- Browse and select the Service pack file (.ppm) saved in your computer.
- Click Install to initiate the upgrade process.
- Once you see the "Installed" message on your screen, click Finish to complete the installation.
- Start Applications Manager Server.
- For Applications Manager Plugin (Installed as a plugin under OpManager):
- Please make sure that your service pack is compatible with your current OpManager version by checking this link.
- Shut down OpManager as you normally do.
- Via administrator command prompt, execute the shutdownApplicationsManager.bat -force command (shutdownApplicationsManager.sh -force for Linux) from the 'Applications Manager Home' folder.
- As a best practice, take complete backup of 'OpManager Home' directory. Click here to know more about OpManager upgrade process.
- SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. Click here to know how to backup SQL database.
- From administrator command prompt, Run the updateManager.bat script (updateManager.sh -c for Linux) under the 'Applications Manager Home/bin' folder which invokes the Update Manager tool.
- Browse and select the Service pack file (.ppm) saved in your computer.
- Click Install to initiate the upgrade process.
- Once you see the "Installed" message on your screen, click Finish to complete the installation.
- Start OpManager Server.
- < Applications Manager Home >refers to the directory in which you have installed the Applications Manager product. This directory location is specified by you when you install the product.
- For Enterprise edition setup, follow same steps in all Applications Manager instances (you can upgrade Admin node first, followed by Managed nodes).
- Start command prompt as an administrator [cmd > right click --> run as administrator]. Click here to see the screenshot.
Need Help?
Request 30-day Evaluation License for Add-ons
If you'd like to evaluate our add-ons, please fill in the form and send to us. Request for Add-ons Evaluation License here.
This form is only for users who have a Registered License and want to try out any add-on before they make a purchase. Evaluation users already have all 'add-ons' turned on by default. Free edition users who want to evaluate and then make a purchase can also submit their requests here.
End of Support - Product Support Life Cycle Information
Dec 15, 2021
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